Shipping policy

GlobeMart Shipping Policy

At GlobeMart, our goal is to offer you the best shipping options and ensure your order is delivered to your doorstep as safely and quickly as possible. This Shipping Policy applies to all orders shipped within the United States.

1. Order Processing Times

  • Standard Processing: All orders are processed and prepared for dispatch within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Order Cut-Off: Orders placed on weekends or public holidays will begin processing on the next business day.

  • Cancellations & Address Changes: Once an order has entered the processing or shipping phase, we are unable to cancel the order or make changes to the delivery address. Please verify your shipping details carefully at checkout. (Note: Custom Print-on-Demand and pre-order items begin processing immediately and cannot be altered or canceled once payment is completed).

2. Shipping Rates & Estimated Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard U.S. Shipping: Estimated delivery within 7–15 business days after dispatch (customize this window to match your exact shipping settings).

  • Multiple Items: Because we partner with specialized fulfillment centers to bring you a curated selection of products, orders containing multiple items may occasionally be shipped in separate packages and arrive on different days at no extra cost to you.

Please Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times may occasionally be extended due to carrier delays, high-volume seasons, severe weather, or customs clearance processes.

3. Order Tracking

Once your order has been dispatched, you will receive a Shipping Confirmation Email containing your tracking number(s) and a direct link to monitor your package's journey.

  • Please allow 24–48 hours for the carrier’s tracking portal to update with active scan information after you receive your tracking number.

4. Delayed, Lost, or Stolen Packages

A. Delayed Orders

While the vast majority of our orders arrive within the estimated delivery timeframe, unforeseen carrier delays can occasionally occur. If your order shows no tracking updates, remains pending/in transit, and has not arrived within 45 days from the shipping date, please contact us and we will gladly send a free replacement or issue a full refund.

B. Packages Marked "Delivered" (Lost or Stolen)

GlobeMart is not automatically liable for packages once the shipping carrier confirms delivery to the address provided at checkout. If your tracking status states "Delivered" but you have not received your package:

  1. Check all around your property (porches, side doors, garages, or mailrooms) and check with neighbors or building management.

  2. Wait 24–48 hours, as carriers occasionally scan packages as delivered prematurely before completing the route.

  3. Contact the local shipping carrier or postal authority (e.g., USPS, UPS, FedEx) to open a lost package trace. To qualify for a replacement or refund through GlobeMart for an unreceived "Delivered" package, you must obtain and submit an official Non-Delivery Certification from the carrier.

C. Incorrect Shipping Address

It is the customer's responsibility to ensure the shipping address entered at checkout is accurate and complete. GlobeMart cannot be held responsible for packages delivered to an incorrect or outdated address provided by the customer.

5. Damaged or Incorrect Shipments

If your order arrives damaged, defective, or contains the wrong item, please reach out to us within 30 days of delivery. For full details on how we handle transit damage and replacements, please refer to our Return & Refund Policy.

6. Contact Us

If you have any questions about your order status or our shipping practices, please reach out to our customer support team by support@shopatglobemart.com with your Name and Order Number, and we will be happy to assist you.