Refund policy

GlobeMart Return & Refund Policy

At GlobeMart, we strive to ensure your shopping experience is seamless and your items arrive in perfect condition. This Return & Refund Policy applies strictly to orders shipped within the United States.

1. Eligibility for Refunds & Replacements

We stand behind the quality of our products. We offer a full refund or a free replacement if an issue occurs due to an error on our end or during transit, specifically in the following situations:

  • Your item arrives damaged or defective.
  • You receive the wrong item (incorrect product, size, or color) or have missing items from your order.
  • Your order experiences an extreme shipping delay (exceeding 45 days in transit).
Please Note: All refund or replacement requests must be submitted within 30 days of delivery, and no later than 90 days from the original purchase date. Any order older than 90 days is ineligible for a refund or replacement.

2. Specific Policy Conditions

A. Damaged or Defective Products

If your item arrives broken, damaged, or malfunctioning, we will gladly issue a full refund or send a replacement at no additional cost to you

  • Reporting Window: Claims must be submitted within 30 days of the delivery date.
  • Packaging Note: Refunds and replacements apply only when the physical product itself is damaged or broken. If the outer shipping box or packaging is dented or scuffed during transit, but the product inside is intact and functioning properly, it is not eligible for a refund.
  • No Return Necessary: Once your claim is verified, you may not need to ship the defective item back to us.

B. Incorrect or Missing Items

If we accidentally sent you the wrong size, color, or product—or if an item is missing from your package—we will issue a full refund or ship the correct item to you immediately.

C. Delayed Orders (U.S. Shipping)

If your order shows no tracking updates, remains pending/in transit, and has not arrived within 45 days from the shipping date, GlobeMart will, at your preference or our discretion, resend the product or issue a full refund.

D. Lost or Unreceived Packages Marked "Delivered"

We cannot automatically process refunds or replacements if the carrier’s tracking information shows that the package was delivered to your address.

  • If your tracking says "Delivered" but you have not received your package, please check around your property, with neighbors, and with your local post office first.
  • To qualify for a refund or replacement in this scenario, you must obtain and submit an official Non-Delivery Certification (or lost package claim documentation) from the local shipping carrier or postal authority (e.g., USPS, UPS, FedEx).

E. Order Cancellations

  • Standard Orders: You may cancel your order for a full refund before it enters the processing or shipping phase. Once an order has been processed or dispatched, it can no longer be canceled.
  • Custom & Preorder Items: Custom Print-on-Demand (POD) products and pre-order items begin allocation immediately and cannot be canceled once payment has been completed.

3. How to Submit a Refund or Replacement Request

To help us resolve your issue as quickly as possible, please contact our customer support team at support@shopatglobemart.com with your Order Number and the following required evidence:

  1. For Damaged/Defective Items: Clear photos and/or a short video demonstrating the defect or damage (e.g., showing the item failing to function properly) and how it impacts the item's usability.
  2. For Incorrect or Missing Items: Clear photos of the item(s) you received, the original packaging, and a clear, readable photo of the shipping label attached to the package, along with a brief note explaining what was incorrect or missing.

4. Refund Processing & Timelines

  • Approval & Initiation: Once our team reviews and validates your evidence, we will initiate your refund or replacement within 24–48 hours.
  • Receiving Your Funds: Approved refunds are credited directly back to your original method of payment. Depending on your bank or credit card provider, please allow 5–10 business days for the funds to appear on your statement.

Haven't Received Your Refund Yet?

If it has been more than 10 business days since your refund was approved and you still do not see the funds:

  1. Check your bank or credit card account again.
  2. Contact your bank or payment provider directly, as processing delays most commonly occur on the financial institution's end.
  3. Reach out to us if your bank requires an Authorization Reference Number (ARN) to trace the transaction, and we will gladly provide it.